Primary Purpose: 
To drive the commercial strategy and operations of Manica Group Namibia ensuring efficient and profitable management.

Key Responsibilities:

Revenue Optimization

• Create and implement strategies to increase revenue
• Regularly review financial data to identify trends and opportunities
• Optimize pricing strategies to maximize profitability
• Predict future revenue based on historical data and market trends
• Perform duties and produce deliverables related to revenue optimization, aligned with role purpose and within reason

Customer Satisfaction Enhancement

• Implement and support systems to gather and analyze customer feedback
• Develop standards to ensure high quality customer service
• Partner with and lead the relevant businesses within the Group in ensuring successful and timely resolution of customer complaints and concerns
• Partner with and lead the relevant businesses within the Group to continuously improve the customer journey
• Perform duties and produce deliverables related to customer satisfaction enhancement, aligned with role purpose and within reason

Strategic Partnerships

• Research and identify potential strategic partners
• Negotiate mutually beneficial partnership agreements
• Maintain and nurture relationships with partners
• Assess the performance of partnerships regularly
• Lead, develop and support key individuals within various businesses in the area of strategic partnerships
• Perform duties and produce deliverables related to customer satisfaction enhancement, aligned with role purpose and within reason

Minimum Requirements

• NQF Level Nine (9) Masters Degree in Business Administration or Commerce or related field.
  
• Ten (10) years’ work experience at senior management level with exposure to executive level.
• Work experience in working at Group level, supporting several companies will be an advantage
• Work experience in Logistics industry will be an advantage

Other Specifications:

• Customer Relationship
• Business Acumen
• Seasoned in commercial conversations
• People focused
• Results focused
• Travelling in Namibia and outside of Namibia
• Dynamic and fast-growing industry
• Agile and diverse business environment both in operations and people

Kindly note that no email or paper documents will be accepted. Interested Applicants should apply on: https://manica.simplify.hr/

Only shortlisted candidates with relevant support documents attached to their application will be contacted for interviews. Candidates from designated groups defined in the Affirmative Action Act (1998) are encouraged to apply.