Woker Freight Services (Pty) Ltd, is where equal opportunity meets dynamic operations. Located in the bustling coastal hub of Walvis Bay, we are excited to invite a skilled Key Accounts Manager to join our energetic team immediately.

PRIMARY PURPOSE
The Key Accounts Manager in logistics maintains and further secures key customer relationships to ensure long term, sustainable business growth. This position has a strong focus on analyzing industry trends, monitoring competitors and shaping strategic direction in support of creating a trusted relationship with customers. They develop and execute go-to-market strategies, identify new business opportunities and foster strategic partnerships to expand the client base.

• Build and nurture strong client relationships, ensuring customer satisfaction and retention. Operate independently while taking initiative to proactively address client needs and maintain positive relations.

• Review cost analysis of services provided to ensure efficiency and profitability. Collaboratively implement strategies to enhance resource allocation and financial performance, with the support and guidance of the management team

• Supervise and manage the overall customer experience, including operations via the freight desk. Collaborate across divisions to train and assist teams, ensuring a seamless customer journey.

• Conduct research to understand customer challenges, competition, and market opportunities. Provide insights to refine service offerings and align strategies with market trends.

• Expand the current client base through targeted marketing efforts and sourcing new clients. Develop and execute sales strategies to drive revenue growth and increase the company's market share.

• Demonstrate strong leadership skills to manage and guide internal and external stakeholders effectively. Collaborate with internal teams to foster positive relationships and support collective customer retention efforts.

• Identify and acquire new business opportunities and partnerships aligned with company goals. Prospect, qualify, and negotiate contracts to drive deals to closure while maintaining alignment among stakeholders.

• Manage and maintain the CRM system to ensure accurate tracking of leads, client information, and sales metrics. Prepare and present detailed reports to senior management, offering data-driven insights and recommendations.

 
MINIMUM REQUIREMENTS   

• Bachelors Degree (NQF Level 7) in Business Management, Commerce or Marketing.
• 5 - 7 years direct experience in Sales and Marketing Management, with a proven track record of driving business growth.
• Five years of proven leadership and marketing expertise in a senior role.
• Operational experience in logistics would be an added advantage.
• Proficiency in Microsoft Office 365.
• Valid Driver’s license

Only shortlisted candidates with relevant support documents attached to their application will be contacted for interviews. Candidates from designated groups defined in the Affirmative Action Act (1998) are encouraged to apply.

Apply now if you’re excited by a fast-paced, high-pressure environment and thrive on attention to detail, strong analytical skills, time management, and problem-solving!