Primary Purpose:

To carry out established administrative tasks that support the implementation of business plans and assist in tracking progress against predefined goals and key performance indicators (KPIs) across business units.

Key Performance Areas and Key Responsibilities

Operational Efficiency and Coordination

• Participate in activities related to planning, supporting the identification of process improvement opportunities, and contribute to maintaining the efficiency of the Business Excellence Division’s workflow.
• Assist in coordinating and following up on activities related to the execution of defined strategic goals and KPIs, including facilitating cross-departmental communication and supporting regular interventions to track, monitor, and report on progress.

Administrative and Resource Planning Support

• Maintaining electronic filing systems, managing strategic databases, and overseeing general office operations.
• Assist in gathering information on resource needs, such as budget, staff, and technology, and support the monitoring of resource availability to ensure alignment with defined strategic goals and KPIs.
• Assist to draft and guide business and investment plan development through a pre-defined process and framework.

Stakeholder Communication

• Facilitating communication between the Business Excellence Division and other Business Units and Support Divisions regarding the execution of established strategic goals and KPI’s.

Job Requirements:

Education:

• NQF Level Seven (7) bachelor’s degree in business administration.

Work Experience:

• Five (5) years’ experience in similar field.

Other Requirements:

• Excellent written and verbal communication skills in English are essential for interacting with various stakeholders.
• Strong organizational skills are needed to manage schedules, prioritize tasks, and maintain efficient office operations and meet deadlines.
• Familiarity with office management systems, procedures, and software (including word processing and spreadsheet applications) is vital.
• The ability to analyse situations and make sound decisions is also crucial.
• Ability to build rapport and maintain positive working relationships.
• Maintaining the confidentiality of sensitive information is essential.